Tailor-Made Malaysia & Borneo Programmes

How Our Tailor-Made Programmes Work

We design custom Malaysia tour programmes, including Sabah and Sarawak in Malaysian Borneo.
Each itinerary is built around your travel dates, group size, interests and budget.

To request a quotation, email:

• Travel dates

• Passenger count

• Arrival and departure airports

• Brief programme outline

We aim to respond within 48 working hours.

What Types of Programmes Do You Offer?

We provide:

• Private and small-group tours

• Day tours and extensions

• Incentive and corporate programmes

• MICE services

• Shore excursions

• Family and special-interest itineraries

• Nature, culture, soft-adventure and city programmes

All programmes are customised.

Airport Transfers & Meet-and-Greet

We arrange:

• Meet-and-greet services

• Private transfers

• Coach services

Please include flight numbers and arrival times.

Payments, Invoices & Vouchers

Payment terms appear in your quotation.
We accept bank transfer and major credit cards.

Invoices and vouchers are issued once payment is confirmed.
Clients should carry vouchers during travel.

Booking & Policy Questions

Are your packages fixed or custom-made?

All packages are tailor-made and adapted to your needs.

How long does a quotation take?

Normally within 48 working hours. Complex itineraries may take slightly longer.

What is your cancellation policy?

Cancellation terms depend on the supplier. Full details are stated in your quotation.

How are refunds processed?

Refunds follow supplier terms and are returned to the original payer after deductions.

Practical Travel Questions

Can you handle special diets?

Yes. Please inform us at booking stage.

Do you provide visa assistance?

We can provide guidance and supporting documents where applicable.
Visa approval remains the traveller’s responsibility.

Do you recommend travel insurance?

Yes. Comprehensive travel insurance is strongly advised.

Are tours family friendly?

Yes. Provide children’s ages so we can suggest suitable activities.

Can you support accessibility needs?

Yes. Please share details at enquiry stage.

What languages are available?

English-speaking guides are standard. Other languages are subject to availability.

Do you offer sustainable options?

Yes. Request low-impact or community-based itineraries when enquiring.

Emergency contact

Emergency contact details are included in your booking confirmation.

For tailor-made programmes:
wxpkul@worldexpress.travel
We aim to respond within one working day where possible.